Refund, Returns & Exchange Policy

At Hiawasi Art, every order is created with care. We want you to love your purchase, and we strive to provide high-quality artwork and products. Please review our policy before placing your order.

Original Artwork

All original artwork sales are final. Due to the one-of-a-kind nature of original pieces, we do not accept returns, exchanges, or cancellations once an order has been placed.

If your original artwork arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged artwork

We will work with you to provide an appropriate resolution, which may include a replacement (if possible) or a refund.

Print-on-Demand Products

Many of our products, including blankets, notepads, apparel, home décor, and other printed items, are made to order specifically for you. Because these products are custom-made, we do not accept returns or exchanges for:

  • Buyer's remorse

  • Incorrect size selected

  • Color preference

  • Ordering the wrong item

  • Minor variations in color, texture, or placement that naturally occur during the printing process or due to differences between screen displays and the final printed product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the product and any damage

Once reviewed, we will gladly arrange a replacement or issue a refund when appropriate.

Exchanges

Because our products are made to order, we do not offer exchanges unless the item is defective or an error occurred on our part.

Order Cancellations

Orders may only be canceled before production begins. Once an item has entered production, it cannot be canceled, modified, or refunded.

Shipping Delays

We are not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control. However, if your package is lost in transit, please contact us so we can assist you.

Contact Us

If you have any questions about your order or need assistance, please contact us through the contact form on our website before initiating a chargeback or payment dispute. We are committed to resolving issues fairly and promptly.